Overview
Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.
Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.
How do we add value?
* Media outlets add a little magic to their coverage with our stats and graphics packages.
* Sportsbooks can offer better predictions and more accurate odds.
* The world's top coaches are known to use our data to make critical team decisions.
* Sports commentators can engage with fans on a deeper level, using our stories and insights.
Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.
We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience
Responsibilities:
* In your role as a Live Support Administrator, you will manage incoming customer cases and ensure that we provide both responses and resolutions in a timely manner. You will carry out high-level monitoring of our live data outputs, provide resolutions to both live and post-game queries and define clear escalation paths to the relevant stakeholders.
* You will work closely with your colleagues and team lead, ensuring that the incident registers are kept up to date for weekly review calls, both internal & externally & also collect any requested weekly metrics on issues faced and delivery KPI's.
* The successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible and challenging role where a passion for customers, sport and betting are essential.
* This role is live sports calendar based, so may include weekend and evening shifts.
Required Qualifications:
* Live monitoring using Stats Perform products and client sites.
* Live customer care via our operational tools.
* Updating live reports using the Microsoft suite and sharing with the business.
* Planning daily coverage and workloads – including video sources.
* Escalating issues of note immediately and through the right channels.
* Displaying a professional attitude and enthusiasm.
* Creating process documents for each coverage and monitoring task.
* Liaising with other areas of the business to discuss your findings and reports.
* Meet or exceed all performance and production goals and delivering to the organisation set standard.
Desired Qualifications:
* Live customer care via our operational tools.
* Live monitoring using Stats Perform products and client sites.
* Updating live reports using the Microsoft suite and sharing with the business.
* Planning daily coverage and workloads – including video sources.
* Escalating issues of note immediately and through the right channels.
* Displaying a professional attitude and enthusiasm.
* Creating process documents for each coverage and monitoring task.
* Liaising with other areas of the business to discuss your findings and reports.
* Meet or exceed all performance and production goals and delivering to the organisation set standard.
Why work at Stats Perform?
We love sports, but we love diverse thinking more
We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, 'No Meeting Fridays,' and flexible working schedules.
We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.
With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.