An exciting opportunity!
Would you like to be part of a growing insurance facilities team? Do you have an eye for detail, the passion for building relationships and providing a great customer Service? If so, we have an exciting opportunity to join our expanding insurance facilities team.
The Role
You will be responsible for liaising with facility insurers and the client service teams to support the delivery of outstanding client service and to maximise the use of the facilities. The successful candidate will be responsible for the checking, authorising and issuing of policy wordings produced under Binding Authorities on behalf of Insurers.
• Develop a strong relationship with the Client Service Teams and Facility Insurers and deliver high levels of service in line with standard operating procedures
• Communicate effectively with all parties to maximise the use of facilities and service delivery levels
• To ensure that performance is in accordance with key performance indicators (metrics) / SLAs and where appropriate report exceptions
• Provide feedback on corrective action required to retain business under the facilities
• Check policies and Insurance documentation as appropriate
• Assist with the loading of data onto the relevant Insurer and WTW Systems
• Operate in accordance with standard team operating procedures and contribute to refinement of procedures for policy production under facilities
• For selected facilities’, contribute to monthly performance meetings both internally and with insurer(s)
• To ensure management information is kept up to date within agreed timescales
• To maximise the usage of WTW systems
• Provide administrative / operational, technical and policy production support for future WTW Facilities.
• Ensure compliance with delegated authority provided by Insurers
• To ensure compliance with group procedures and external compliance regulations
• To work in accordance with Contract Certainty Code of Practice
• Support the overall operational governance and decision making process
• Support management and the wider Company in the management of risks applicable to areas of employment