Infrastructure Engineer (MV/SC Clearance) Onside: 2x per week (flexible) Location: Bridgend, South Wales Clearance: MV/SC Salary: £47,000 Overview Our client are seeking an experienced Infrastructure Engineer to support, maintain, and develop their critical network infrastructure. This role is essential in ensuring a secure, resilient, and high-performing technical environment that supports emergency operations 24/7. The successful candidate will play a key role in delivering and maintaining converged network solutions, supporting operational services, and contributing to infrastructure improvement projects across the organisation. ________________________________________ Key Responsibilities Infrastructure & Technical Support * Develop, implement, and maintain secure and resilient network infrastructure solutions. * Provide expert technical support on complex or escalated infrastructure issues. * Support day-to-day operational activities and project-based technical delivery. * Ensure systems and equipment remain fit for purpose, secure, and effectively utilised. * Maintain awareness of emerging technologies and recommend improvements where appropriate. Service Improvement & Delivery * Contribute to the continuous improvement of infrastructure services and operational processes. * Support the development of standardised technical methodologies and best practices. * Assist in planning, organising, and deploying technical resources effectively. * Contribute to departmental plans, service delivery objectives, and business improvement initiatives. Stakeholder Management * Build effective working relationships with internal and external stakeholders. * Present technical information and recommendations clearly to senior managers and Chief Officers. * Deliver a high standard of customer service while maintaining professionalism and confidentiality. Governance, Risk & Compliance * Ensure compliance with policies, legislation, and security standards, including data protection and organisational requirements. * Identify and manage technical risks and support issue resolution activities. * Support Health & Safety obligations and contribute to a safe working environment. Project Support * Assist in the delivery of infrastructure and technical projects, including resource planning and implementation activities. * Contribute to the successful delivery of operational and strategic technology initiatives. ________________________________________ Essential Skills & Experience * Experience supporting and maintaining enterprise network infrastructure environments. * Strong understanding of networking technologies and infrastructure support principles. * Ability to troubleshoot and resolve complex technical issues. * Excellent communication and stakeholder engagement skills. * Ability to work effectively within operational and project-driven environments. ________________________________________ Qualifications Essential * Relevant degree or significant ICT-related qualification. * Cisco CCNA certification (or equivalent experience in networking technologies). Desirable * ITIL Foundation certification. * Vendor certifications from leading technology providers. * IOSH, NEBOSH, or equivalent Health & Safety experience. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.