Job Ref: AM15348
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: £12.86 Per Hour + Exclusive Benefits
Contract type: Casual
Hours: Part Time
Posted date: 20/04/2026
Closing date: 22/05/2026
At The Caledonian Edinburgh, the guest journey begins long before arrival. We are seeking a Casual Reservations Agent to create exceptional first impressions, offering personalised guidance and luxury-standard service that reflects the heritage and elegance of the “Caley.”
The Person:
* Warm, engaging and passionate about delivering exceptional guest service
* A strong communicator with excellent written and verbal skills
* Positive, friendly and caring, with a natural desire to make guests smile
* Ambitious, hardworking and confident working as part of a supportive team
* Eager to learn - previous OnQ PM experience is advantageous but not essential
The Role:
* Serve as the first point of contact for many of our guests, offering expert and personalised reservation support
* Provide accurate information, capture guest details and ensure all bookings reflect guest needs
* Maximise revenue through upselling and department incentives
* Handle guest feedback with professionalism and true luxury service
* Work 5 days per week, including a rotation of weekends and bank holidays
Key Responsibilities:
* Deliver exceptional guest service through confident communication and tailored support
* Maintain accurate reservation data and up-to-date guest information
* Respond promptly and professionally to enquiries, requests and feedback
* Demonstrate excellent product knowledge and an understanding of hotel offerings
* Contribute to a seamless guest journey from enquiry to arrival
The Benefits:
* Hourly Rate of £12.86
* Free and healthy meals when on duty.
* 50% off our Food & Beverage Venues – The Court & Caley Bar
* Discounted use of Leisure Facilities
* Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
* We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburgh’s most iconic hotels.
Learn more: www.klarenthospitality.com/careers