Medical Same Day Emergency Care/AMU Ward Clerk
NHS AfC: Band 2
Main area Acute Medicine Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (Shift patterns with some weekend working - Shifts to be discussed at interview) Job ref 153-ME06143-A
Department name 1. UHD - General Recruitment Site Medical Same Day Emergency Clinic Town Bournemouth Salary £25,272 pa pro rata Salary period Yearly Closing 22/06/2026 23:59 Interview date 30/06/2026
University Hospitals Dorset is a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
Job overview
The Ward Clerk supports the smooth day‑to‑day operation of the ward by providing administrative assistance, managing patient information, coordinating appointments, and acting as a key point of contact for patients, visitors, and healthcare staff.
Main duties of the job
* Liaise with individual team members and other departments as required, contributing to the effective and efficient running of the ward.
* Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients and that the diary is up to date. Call and liaise with patients about attending certain tests or appointments.
* Arrange for the repair of faulty ward equipment.
* Deliver post to patients and answer the telephone, dealing with enquiries in a courteous manner.
* Open and sort incoming mail and distribute to relevant personnel for action.
* Use the computer for inputting and accessing general patient information on Trust computer systems such as ECAMIS, EPR, Agyle, Electronic Diary and Health of the Ward.
* Assist with other duties that may reasonably be required and ensure sufficient stock of paperwork and stationery supplies.
* Organise own workload to meet the priorities of the service.
* Liaise with agencies external to the ward such as other hospital departments, organising various models of transport and GP surgeries.
* Communicate appropriately with all visitors to the ward area such as relatives and medical and nursing agencies.
* Contact patients and relatives by telephone regarding imminent admission or discharge from the ward.
* Report to the Senior Nurse any complaints, comments or requests by patients or visitors.
Person specification
Qualifications
* GCSE (or equivalent) English and numeracy
Experience
* Interest in working in the healthcare sector/NHS environment
* Experience of working in an office/administration environment and/or dealing with customers/range of different people
* Healthcare related experience
Skills
* Good organisational skills with ability to multi‑task
* Excellent communication and interpersonal skills both written and verbal
* Familiarity with ECAMIS, EPR, Agyle
Other requirements
* Able to speak English as necessary to undertake the role
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands. This advert may be closed early if sufficient applications are received.
COVID‑19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce. UHD has active networks including Women’s, Black Asian Minority Ethnic, Pride, EU, Pro Ability, and Armed Forces, and supports Disability Confident and Armed Forces Covenant interview schemes.
The postholder will have regular contact with vulnerable people, and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the 2020 Order. Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.
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