At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.
We are seeking a dynamic and experienced Regional Service Delivery Lead to oversee the delivery of a complex healthcare materials managed service across multiple hospitals across London region. This role will lead the operational performance of all supported clinical areas - including Cath Labs, Operating Rooms, Interventional Radiology, and Endoscopy units - ensuring a consistently high level of service delivery aligned with contractual and clinical expectations. This is a critical leadership role, ideal for someone with deep clinical understanding and a passion for improving healthcare outcomes through operational excellence.
This role is hybrid in the London area and will require travel within the country and occasionally within EMEA (10-25%).
Responsibilities may include the following and other duties may be assigned:
1. Lead regional service delivery across designated hospital sites, ensuring consistent operations in Cath Lab, OR, IR, and Endoscopy units
2. Drive KPI performance to meet contractual and internal targets across all service locations
3. Build and manage senior stakeholder relationships, acting as the main escalation point and strategic partner
4. Provide clinical insight to align services with theatre workflows, sterile service needs, and patient safety standards
5. Lead, develop, and support a regional team, fostering a culture of high performance and continuous improvement
6. Support new account activations and collaborate across IHS functions to resolve enquiries and optimize service
7. Contribute to business reporting, innovation, compliance, and the sharing of best practices across the region
Required Knowledge and Experience:
8. 5+ years' experience in a hospital OR setting—ideally in nursing, surgical operations, or clinical logistics
9. Background in medical devices, orthopaedics, or surgical supply chain highly desirable
10. Proven ability to manage complex, multi-site healthcare operations with strong commercial and analytical skills
11. Skilled in stakeholder engagement at senior clinical, procurement, and operational levels
12. Inspirational leader with experience managing regional teams in high-pressure environments
13. Deep knowledge of hospital workflows, sterile services, consignment, and surgical support processes
14. Strong communicator with influencing, conflict-resolution, and change leadership capabilities
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity