Are you passionate about retail and want to make a difference in your community? Age UK Wyvern is seeking a dedicated and experienced Shop Manager to lead our vibrant charity shop in Malvern. This role is perfect for a motivated individual looking to combine their retail expertise with a commitment to supporting older people.
Key Responsibilities
· Retail Operations: Create and maintain attractive, engaging displays and ensure a welcoming shopping environment.
· Financial Management: Oversee daily financial activities, manage stock control, and achieve sales targets.
· Team Leadership: Recruit, train, and support a team of enthusiastic staff and volunteers, fostering a positive and supportive work environment.
· Customer Engagement: Deliver excellent customer service and handle queries or complaints professionally.
· Compliance: Ensure adherence to all relevant policies, procedures, and legislation.
Person Specification
Essential:
· Extensive retail experience, including achieving or exceeding sales targets.
· Proven ability to lead and inspire a team, including volunteers.
· Strong communication and interpersonal skills.
· Commercial awareness and commitment to excellent customer service.
· IT proficiency (MS Office and financial systems).
Desirable:
· Experience in charity retail or volunteer management.
· Knowledge of the voluntary sector and relevant legislation.
· A strategic mindset to drive growth and fundraising initiatives.
Why Join Us?
Working at Age UK Wyvern means becoming part of a team dedicated to improving the lives of older people. You'll enjoy a supportive environment, opportunities for personal growth, and the satisfaction of contributing to a meaningful cause.
How to Apply
Send your CV and a cover letter detailing how you meet the person specification to Please ensure your application includes examples of your experience relevant to the role.
Join us in making a difference—one customer and donation at a time
Job Types: Full-time, Permanent
Pay: £12.95 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Private medical insurance
* Sick pay
Work Location: In person