Customer Service Planner Welwyn Garden Cit y | £27,000 - £29,000 + Benefits | Permanent, Full-Time
AL8
Your new company is a leading provider of integrated asset management for housing associations and local authorities.
In your new role as a Maintenance Planner, you'll play a key role in ensuring the smooth scheduling of repairs and maintenance works across the Welwyn & Hatfield contract. Based in Welwyn Garden City, you'll liaise with clients, subcontractors, suppliers, and operatives to coordinate appointments and ensure service level agreements are met. You'll handle high volumes of calls and emails, using the system to manage schedules and instil confidence in residents-especially those who have experienced service failures.
What you'll need to succeed
Experience in social housing and repairs/maintenance
Proven background in scheduling/planning disrepairs, voids, or complex works
Strong communication skills with operatives, subcontractors, and residents
Basic knowledge of building maintenance and task durations
Ability to prioritise and sequence works effectively
Excellent written English and computer literacy
Project management and stakeholder communication skills
Passion for customer service and satisfaction
What you'll get in return
Company van (for work use)
Discretionary annual bonus & profit share
26 days holiday + bank holidays
Enhanced pension plan & healthcare cash plan
Life assurance, accident cover & share save scheme
Enhanced maternity/paternity pay
Flexible working & bank holidays
Cycle to work scheme & volunteering days
Learning & development opportunities
Extensive wellbeing support & company uniform
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
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