Job Title: AV Service Desk Technician Location: St Albans / Hybrid Salary: £35,000 - £40,000 Job Purpose Summary This hybrid role combines service desk administration, remote technical support and occasional on-site service visits. You will act as the central point of coordination for all service and maintenance activities, ensuring clients receive prompt, efficient and well-organised support. Key Responsibilities Manage incoming service desk tickets using ServiceNow Arrange and schedule service and maintenance visits for engineers Coordinate freelancers as required Provide remote technical support to clients via TeamViewer Attend on-site service calls when necessary (1st and 2nd line AV support) Complete detailed service reports following each visit Maintain service asset registers following PMV handovers Support escalations from 1st line to ensure timely resolutions Liaise with clients and contractors to obtain necessary documentation Ensure all service tasks are logged, updated and closed within agreed SLAs Experience and Skills Required Minimum of 3 years’ experience in AV, ideally within service and maintenance Proficient in using ServiceNow or comparable ticketing systems Strong organisational and scheduling abilities Ability to diagnose faults with corporate audio visual systems, ideally including Crestron, AMX, Q-SYS and Biamp Full UK Driving Licence Right to work in the UK Package Sala...