We are currently seeking a Sales Support Administrator to join a well-established, family-run SME based in Kent. Your role includes the support and service to customers on a daily basis as their primary point of contact, especially those associated with the sales area you are assigned to.
Key duties and responsibilities....
* You will be required to manage the inbox, process orders, create quotes, resolve queries and work closely with the transport and warehouse teams to ensure the needs of the customer are met to the highest standard every day.
* Completing sales enquiries correctly, efficiently & personally ensuring that the customer is always communicated with and satisfied. Following-up quotations.
* You will support the account manager administratively to whom you are assigned and facilitate them with their workload to ensure they are as free as possible to hit their KPI targets. The work you do will be instrumental in helping the sales area hit targets.
* You will be required to collate data on customers prior to visits and summarise the call reports after visits, entering notes and creating actions in Pipedrive (CRM) where relevant.
* Liaising with suppliers and sourcing products as required.
* Supporting the other team members with order processing and inbound enquiries etc if they are short-staffed.
Requirements
1. Relative level of experience in sales or ...