Main area Apprenticeships Grade Apprenticeship Contract 18 months (Fixed Term Apprenticeship for 18 months) Hours Full time - 37.5 hours per week Job ref 180-E-CVA167
Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division E Town Cambridge Salary £15,739 per annum pro rata Salary period Yearly Closing 17/11/2025 23:59 Interview date 27/11/2025
Job overview
Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.
We are delighted to offer an apprenticeship for an Apprentice Receptionist Administrator in our Paediatric Day Unit (PDU). PDU is a combined outpatient clinic and six bed day admissions unit for children under the care of the Paediatric Haematology and Oncology department. Children from birth up to 16 years of age will attend for appointments and procedures that require a bed for their day‑cares but do not need to stay in overnight.
Main duties of the job
As an Apprentice Receptionist Administrator, you will be the first face visitors to the department will see, providing a friendly welcome on arrival to the clinic whilst checking in and updating patient details. Other duties include booking appointments on the Trust systems (EPIC, eRS), maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and supporting the team in completing general administration tasks.
This is an excellent starting opportunity within an administration role for a self‑motivated and enthusiastic individual who would like pursue a career within the NHS. You will have strong organisational skills and have a desire to deliver excellent customer service within your role.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
The contract length is for 18 months and the apprenticeship salary on commencement is £15,739 ; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values of Together – Safe, Kind and Excellent and looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study an Intermediate Customer Service/Business Admin Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.
There is no upper age limit on joining us as an apprentice.
Interviews are due to be held on 27 November 2025.
We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our website http://bit.ly/3Akstsm
NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre‑settled or settled status and have been a UK resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.
Person specification
Qualifications
* English and Maths GCSE at Grade 3/D or above
* Or an equivalent level of Literacy and Numeracy skills (If you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)
* Must have been UK resident for at least 3 years
Experience
* Experience of prioritising own work
* Experience of organisation of work (this can be attained at school, college, through work)
Knowledge
* Ability and interest in working in a patient and customer care focused environment
* An understanding of confidentiality
* Ability to work in a flexible manner
* Ability to be flexible and adaptable to demands of the job
* Experience of IT software programs
Skills
* Ability to communicate effectively both orally and written
* Ability to work accurately
* Ability to show motivation and punctuality
* Ability to meet deadlines and prioritise day to day workloads
* Ability to touch type
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Karen Godfrey
Job title HR Advisor, Apprenticeships
Email address karen.godfrey2@nhs.net
Telephone number 01223 349385
Additional information
Sophie Lanham, Children’s Cancer Care Coordinator on 01223 217234 or via email to sophie.lanham@nhs.net
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