Overview
About The Role
Career Level – Grade D. Location – Manchester, Birmingham, London, Bristol, Gosforth. Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-Access, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few. We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams. We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion, keeping the customer at the heart of everything they do.
Responsibilities
* Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
* Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers.
* Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
* Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
* Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
* Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
* Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
* Undertakes customer migration planning and implementation. This may involve out of hours work during the implementation phases.
* Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
* Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
* Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
Skills and Experience
* Strong stakeholder management skills; The ability to lead and motivate especially when a project may prove challenging.
* Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
* Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.
* Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.
* Develop trusted customer relationships and deliver outstanding customer experience.
* Experience in defining and creating low level design documentation in line with customer requirements.
* Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
* Experience of working with at least one of the following technologies at an expert level are essential:
o Juniper LAN Design, Configurations and Juniper Mist.
o Juniper WLAN Design, Configurations and Juniper Mist.
o Fortinet SDWAN Routing and Configurations
o Network Cloud for Azure, Including Networking and Cloud Connectivity.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop
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