Our Central Operations Team Leader is the glue that keeps our processes running smoothly and our internal teams brilliantly supported. You will be the go-to person, ensuring orders flow effortlessly, data stays accurate, and our systems remain perfectly in sync.
By coaching and empowering our Central Operations Administrators, you'll keep everything moving behind the scenes—from managing stock and processing orders to resolving unexpected hiccups. Your leadership helps ensure that what happens backstage at Sofology enhances our customer journey like no other.
A day in the life of a Central Operations Team Leader includes:
* Ensuring manual invoicing of orders is completed when systematic failures occur to maintain revenue accuracy.
* Creating movements of freestock to our Clearance stores to facilitate stock movement out of the business.
* Responding to support requests from various business areas to help keep the customer journey on track.
* Ensuring finance orders flow smoothly, including amendments and cancellations as needed.
* Maintaining accurate pricing of stock to support quick movement out of the business.
* Completing order corrections, amendments, cancellations, or refunds when customer journeys don't go as planned.
* Working through grading criteria to ensure ex-customer stock moves to the correct destination at maximum margins.
* Supporting retail stores with administrative functions they cannot self-serve.
* Handling ad hoc processes to support the customer journey.
As a leader, you'll drive team engagement by:
* Challenging the 'we've always done it this way' mindset at every opportunity.
* Keeping our systems aligned to ensure the customer is always the focus.
* Reviewing and providing feedback on quality control checks to ensure process accuracy within the Central Operations Admin team.
* Creating and maintaining processes and procedures.
* Building relationships across departments to support streamlined working.
In an ideal world, you will already have:
* An easy-going nature with the ability to engage and inspire your team.
* A passion for developing the Central Operations Administration team, helping members grow or advance their careers through effective feedback and coaching.
* Skills in gaining feedback and generating ideas for continuous improvement.
* The ability to handle challenging conversations regarding errors, whether due to people, process, or systems, to generate positive outcomes.
* Relationship-building skills to enable big asks.
* Experience supporting the effective running of a team in the absence of a Team Manager.
* The ability to challenge norms and seek better solutions.
Pay & Perks include:
* Competitive salary and bonus.
* Opportunities for learning and growth.
* 30% staff discount across the Group, plus 15% for friends and family.
* Access to discounts at hundreds of high street retailers.
* Mental, physical, and financial support via Employee Assistance Programs.
* Enhanced maternity and adoption pay.
* Option to spend up to £1,500 at Currys / PC World with spread payments.
* Additional days off for special occasions.
* Health benefits including private health checks and flu vaccines.
* Income protection, bereavement, and life assurance.
* Holiday buy-back scheme (5 days).
* Additional benefits like Sharesave, volunteer days, and cycle-to-work schemes.
A Little Bit About Sofology
We're a fun, people-focused place, proud of our Sofologists who deliver exceptional customer experiences. We embody our values—being bold, inclusive, and ambitious—every day.
Our Values:
* Roll Out The Red Carpet: Ensuring an excellent customer experience from browsing to beyond.
* A Seat for Everyone: Embracing diversity and inclusion.
* Bold By Design: Being courageous and striving for excellence.
If you'd like to join us on the sofa, save your seat by applying now!
#J-18808-Ljbffr