People Services Administrator Apprentice - 2 Year Fixed Term Contract
You will provide an effective and efficient administrative service to the People team and all Great Places Colleagues.
Key Dates
* Closing Date - Thursday 30th April
* Assessment Day - Late May 2026
* Final Stage Interview - June 2026
What you’ll be doing as an Apprentice at Great Places…
* Act as the first point of contact for all People queries, delivering timely, accurate resolutions and a consistently high standard of customer service.
* Monitor and manage colleague requests through the in‑house ticketing system and shared mailbox, ensuring queries are prioritised and responded to efficiently.
* Administer HR documentation including contracts, offer paperwork, employment change letters and declarations of interest, using the HR system where appropriate.
* Process new starters by inputting information from the recruitment system into Cascade, managing returned paperwork, and completing onboarding tasks such as references and digital right‑to‑work checks.
* Process DBS applications via the Experian online system and manage all associated onboarding and compliance requirements.
* Administer leaver processes and maintain accurate, compliant HR systems and records in line with policy and legislation.
* Support payroll and benefits administration, including collating monthly payroll documentation (new starters, leavers, changes) and managing benefits such as WPA, The Marketplace and annual leave purchases.
* Use key HR systems (Cascade, The Marketplace, Expenses+, Experian) effectively and process People Team invoices, including raising purchase orders.
What We are looking for…
* Professionalism and value led with integrity, inclusivity, and respect for diversity
* A collaborator who brings a positive, helpful attitude
* To always maintain confidentiality
* You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day-to-day aspects
* Ability to prioritise and time-manage own workload
* Ability to complete tasks in an accurate and timely manner
What you’ll need….
* Curious, can-do attitude and a desire to make a difference
* Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
* Excellent written and verbal communication skills
* Keen eye for detail and good organisational skills
* GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
* Comfortable using Microsoft Office tools (Outlook, Word, Excel)
* Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
* Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
How we support you and your career at Great Places
* A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
* Full equipment to help you perform best at your role
* Dedicated time each week for studying and learning
* Mentorship and line management from senior professionals
* A warm, inclusive team where your ideas and growth matter
* Opportunities to shadow across the business and contribute to the social housing sector
* Access to our Growing Greatness talent programme including workshops, networks, and development activities
* Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress