Support Lead – Dynamics 365 Business Central
Remote
Salary between 50-60k
(BC Partner Customer Experience + Functional Expertise)
I’m working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function and ensure clients receive a first-class experience throughout their ERP journey.
This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users.
What you’ll be doing
Leading the day-to-day Support function and overseeing ticket flow, SLAs, and customer satisfaction
Acting as the senior escalation point for BC issues across finance, warehousing, supply chain, and integrations
Working closely with customers to understand their business processes and ensure ongoing smooth system usage
Owning customer experience: check-ins, feedback loops, service reviews, and overall relationship management
Prioritising, delegating, and improving internal support processes
Supporting small enhancements, configuration, and basic functional changes in Business Central
Cross-collaborating with development, consultancy, and project teams to resolve more complex cases
What they’re looking for
Strong Business Central functional experience (Finance, Warehousing, or Supply Chain ideally)
Previous experience in Support, Service Desk, or Customer Success within a BC/NAV partner
Someone who can communicate clearly with customers and act as a trusted advisor
Ability to coach/mentor junior support analysts
Understanding of integrations, extensions, and general BC technical landscapes
Proactive mindset and ownership of the customer journey
Why join?
Work directly with an ambitious BC partner in a role with real impact on customer satisfaction and retention
Autonomy to improve the way support is delivered
Opportunity to step into a leadership role while staying hands-on with Business Central