Working for this well-established, innovative and progressive company, the Customer Success Account Manager will join a motivated team to build and strengthen relationships through purposeful engagement, including on‑site visits, workshops, and value‑focused conversations with key stakeholders. The Customer Success Account Manager will work Monday to Friday – hybrid working is available following the training period. The role will involve visiting clients approximately once a fortnight to carry out service reviews You will be rewarded with 23 days’ holidays (plus Bank Holidays), rising to 30 days with service; quarterly staff awards; hybrid working; duvet and charity days; enhanced family leave; health and wellbeing support including Medicash, gym discounts, Perkbox. Key Responsibilities * Lead the partner journey from onboarding through adoption, ensuring each stage delivers clarity, momentum, and measurable value. * Translate complex product updates into clear, customer‑ready messaging and lead partners through successful adoption of new features and enhancements. * Act as the strategic voice of the customer, translating insights, challenges and opportunities into meaningful input for Product, Operations, and Leadership. * Collaborate with the Head of Customer Success to align partner activities with organisational goals, ensuring consistency, scalability, and strong performance outcome...