The Vacancy
Customer Services Representative
đź“Ť Location: [Brighton] - Fixed Term Contract for 6 months
🕒 Full-time ¦ 💬 Inbound Calls ¦ 💡 Problem Solving
Are you a natural listener with a knack for empathy? Join us at OneFamily, where your role is all about creating outstanding customer experiences.
You’ll be the first point of contact for our customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.
What you’ll be doing:
1. Handling inbound calls across a range of products
2. Putting customers first and using sound judgement to find the best solutions
3. Owning queries from start to finish
4. Spotting opportunities to improve how we work
5. Collaborating with the wider Customer Services team
What we’re looking for:
6. A customer-first mindset and creative problem-solving skills
7. Excellent communication and attention to detail
8. Strong interpersonal skills and the ability to work independently
9. Familiarity with Office, Outlook, and FCA/PRA frameworks
10. Previous experience in delivering exceptional customer service
Ready to make a real impact? Apply now and help us shape the future of customer care!