Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment? TWG is looking for a proactive and detail-oriented Customer Service Representative to join our dynamic team
About the Role
As a Customer Service Representative, you'll be the heartbeat of our customer support operations. You'll work closely with Account Managers and Business Development Managers to ensure seamless service, accurate order processing, and timely communication. Your role will be key in driving customer satisfaction and supporting our sales goals.
Key Responsibilities
* Manage a portfolio of customer accounts and identify growth opportunities
* Prepare and follow up on quotes, ensuring accurate lead times and pricing
* Load and progress orders in SAP, maintaining data accuracy and delivery timelines
* Handle customer calls, emails, and chatbot interactions with professionalism
* Coordinate service calls and returns, ensuring timely resolutions
* Support documentation needs and manage the shared sales inbox
* Build strong client relationships and contribute to team collaboration
* Gather and act on customer feedback to improve service delivery
What You'll Bring
* Minimum 2 years' experience in a customer service or sales support role
* Proficiency in Microsoft 365, SAP, HubSpot, and BI tools
* Strong communication and organisational skills
* A proactive, solution-oriented mindset with a passion for customer care
* Ability to multitask, prioritise, and thrive under pressure
* A positive, team-focused attitude
Why Join TWG?
* Be part of a supportive and forward-thinking team
* Opportunities for growth and development
* Access to a wide range of employee benefits via Salary Extras
* Make a real impact on customer satisfaction and business success
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,500.00 per year
Benefits:
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Private medical insurance
* Profit sharing
* Referral programme
Experience:
* SAP: 2 years (preferred)
Work Location: In person