Overview The Commercial Hire & Events Executive will be responsible for the successful delivery of small-scale commercial events and internal museum events. They will also support the Commercial Hire & Event Managers with larger-scale projects. Job scope The individual will ensure events are run as successfully and efficiently, in line with current health and safety legislation, to enhance the reputation of the museum as an events venue and maximise opportunities for repeat business. Job description *The full job description/person specification is available to download from our careers portal vacancy posting. Sales and marketing (external venue hire) Proactively contribute to delivering the annual events income and profit targets. Maintain the event client database within the CRM system. Manage selected site visits for clients, showcasing the museum spaces and services to maximise conversion to sales. Ensure upselling and cross marketing is undertaken to promote other museum products and services to clients. Use knowledge of the Design Museum’s programme, vision and values to project a positive representation of the museum whenever engaged in dialogue with external contacts. Event management Efficiently plan and deliver a selection of small to medium-scale commercial and internal events on behalf of the museum. Support the Commercial Hire & Events Managers and Head of Commercial Hire & Events in planning and delivering large-scale projects and events. Ensure the museum’s standards of service and safety are maintained at all times by monitoring all supplier activity. Service, client and guest care Effectively manage relationships with clients and potential clients to provide a first-class service and professional experience for the customer encouraging repeat business. Develop and maintain excellent, positive and progressive relationships and open communications with colleagues at all times. Administration Contribute to overseeing and reviewing the internal administrative processes for events including risk assessments; booking procedures; contracts and terms and conditions; invoices and post-event evaluation to streamline procedures and improve effectiveness of service. Ensure all events information including event bookings, prospect information and financial records are updated on the CRM system. Management of internal and external resources Play an active role in managing the museum events diary, ensuring the use of venue spaces is maximised to successfully deliver both external hire and internal events, in accordance with the relevant departmental plans and targets. Reporting, legal and financial management Prepare weekly event sheets for team meetings and for circulation. Ensure financial information is accurately recorded for each managed event. Compliance Ensure all events are planned within the scope of the Design Museum lease provisions. Ensure standards of safety, hygiene and tidiness are maintained throughout the event spaces. Person specification Essential - Knowledge, Skills and Experience Experience of event management and/or experience of the hospitality sector. Proven experience in a similar role including demonstrable event sales and operations experience. Highly motivated target driven individual with a demonstrable record of achieving financial targets. Excellent organisational and time management skills with the ability to work at pace and to tight deadlines. Excellent verbal and written skills with attention detail. Excellent interpersonal skills. Salary: up to £29,220 per annum, dependent on experience Holidays: 25 days Christmas eve (museum closed) Hours: 35 per week Location: the Design Museum, Kensington, is the place of work, with a hybrid arrangement in which 60% of an employee’s role is performed at the museum and 40% is performed remotely. Closing date: Sunday 21st September 2025, (midnight) Interviews: w/c 29th September 2025 Application process For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal: [https://careers.designmuseum.org/vacancies] If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).