2 x Part-time positions on a fixed-term contract/secondment opportunity for up to 12 months
Internal applicants interested in a secondment should discuss with their line manager the suitability of this opportunity.
We are seeking motivated and enthusiastic Call Handlers to join the Integrated Community Teams - Evening and Overnight District Nursing (ENDNS) / Community Nursing Out of Hours Service. If you are caring and committed to delivering a positive customer experience, this role might be suitable for you.
Ideally, candidates will have experience in healthcare or have worked in a busy call centre where empathy and understanding are essential. Life experience that makes you a great candidate is also valued.
The call handling team (Adult physical health) supports out-of-hours community nursing referrals from patients and healthcare professionals. The role also involves administrative tasks for the service.
You will work as part of a team to handle telephone referrals, book and cancel appointments, process batch mail, and work with our online referral system, among other duties. An excellent telephone manner is essential to put patients at ease when they call the Out of Hours Community Nursing hub. You should be able to work effectively within a small team and relate well to the wider clinical teams across the county.
This role is within a busy and dynamic team. Flexibility, responsiveness to change, and effective communication are required. We offer a supportive working environment with regular supervision and appraisals.
We are currently recruiting for a variety of shifts, including:
* Day/evening shifts – Weekdays 16:00 – 20:00
* Weekends 08:00 – 16:00 & 16:00-20:00
The qualification, training, and experience requirements are detailed in the Job Description/Person Specification.
Our workforce of over 5,000 colleagues works across more than 55 sites and in people’s homes. We aim to create a welcoming workplace that promotes civility, inclusivity, diversity, and a sense of belonging and trust.
Annual staff surveys, Pulse surveys, and other engagement opportunities allow our staff to share their experiences. Recent surveys show high staff engagement and satisfaction, with many colleagues recommending us as a great place to work and acknowledging the quality of care provided.
For more information or informal visits, contact:
Name: Asa George
Job title: Business and Project Lead/Call Handler Manager
Email: asa.george@ghc.nhs.uk
Phone: 07812 709653
For enquiries, please call during office hours.
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