Full-time, Temporary, 5 days per week, June – August 2026. Hourly paid.
Core Skills
* Given the on‑call nature of the position, a flexible, hands‑on approach to nature & hours of work undertaken is essential
* Highly motivated, energetic, positive
* Customer service orientated, friendly & approachable manner
* Able to remain calm under pressure & to diffuse potentially difficult situations
* Sensitive to needs of international students living away from home
* Excellent communicator with students, colleagues, and external clients
* Attention to detail, organised & thorough
Objectives
* To support the Accommodation Manager in running an efficient department and cover duties in their absence
* To ensure the highest level of customer service and satisfaction
* To maintain EF policies, regulations and criteria of accrediting bodies
* To support students in their daily life and enable them to achieve the best experience and highest learning possible
* To promote the best image of the school in the local community through contact with local suppliers, contractors, and other community contacts
* To ensure all health and safety requirements are adhered to
* To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
Responsibilities
* Confirms bookings alongside the customer support team
* Allocates students to appropriate accommodation
* Recruits, markets, evaluates & selects suitable homestay accommodation
* Implements plans to optimize host family retention
* Undertakes relevant training as required
* Assists with visitors to school and participates in fam trips
* Deals with general daily student enquiries, logging all student communication on students’ records.
* Follows up on accommodation issues raised in student evaluations
* Attends other school/Student Council/central meetings as and when required
* Ensures concerns are escalated to managers/sales offices where appropriate
* Reports maintenance issues
* Assists students and sales offices with accommodation requests/changes and ensuring the in‑house booking system is up to date.
* Ensuring that correct information about supplements is given and money collected/payment confirmed before changes are effective
* Liaises with recruitment offices regarding enrolment enquiries & student issues.
* Preparing arrival & departure documents for weekend receptionists
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