About The Role
As a Security Coordination and Intelligence Centre (SCIC) Supervisor, you will lead a duty shift team of SCIC Specialists delivering 24/7 contact, coordination, intelligence, and incident management capabilities. You will be responsible for managing the team's workflow, taskings and responses, ensuring the highest standards of operational effectiveness and customer experience through the content and services provided. You will be the primary operational duty decision maker and key part of the organisational, incident management, and business continuity chains. You will collaborate with other stakeholders across the organisation and customer teams, and report directly to the SCIC Manager to deliver the function.
Key Responsibilities
* Oversee the centralised control room based monitoring, coordination, and support to Bidvest Noonan sites, teams, and customers.
* Ensure effective incident management, reporting, and response coordination.
* Line management of allocated SCIC Specialists.
* Oversight and provision of intelligence, incident, and event notification alerts.
* Supervise, assure, and direct operational functions including but not limited to:
* Information and intelligence research tasks, briefings and content.
* CCTV operations, alarm monitoring, access control, building management and other associated systems supporting remote access services delivery.
* Dispatch & coordination of mobile teams staff, stakeholders, and suppliers as appropriate.
* Emergency / incident notification and escalations.
* Effective distribution of and appropriate action on all communications via electronic platforms, phone, and radio.
* Interface and coordination with other stakeholders and emergency services.
* Lone worker & site team safety protocols (e.g. check calls).
* Resilience and continuity for sister 24/7 capabilities (e.g. T&A compliance).
* Maintain the 24/7 contact centre service for Bidvest Noonan encompassing:
* Act as the primary Bidvest Noonan Major Incident Response control node.
* Coordinate and provide business continuity services to Bidvest Noonan Teams or customers as directed.
* Operation and maintenance of all necessary information systems, documentation, and logs.
* Role model standards in essential behaviours and culture including safety, and commitment to our pillars of People, Customer, Simplicity, & Growth.
* Support the ongoing expansion to the Bidvest Noonan Security Coordination and Intelligence Centre (SCIC), contributing to development of a centre of excellence capability.
* Participate in all directed training and continuous professional development.
* Any other duties as deemed necessary and appropriate within the scope of broader SCIC responsibilities and the wider Security Risk & Intelligence Unit.
Key Competencies:
* Teamwork
* Leadership
* Effective communication
* Customer Experience
* Problem solving
* Adaptability
* Organisation and planning
* Health & Safety processes
* Calmness under pressure
* IT User & CCTV systems
* Professionalism
* Influencing and persuasiveness
Knowledge/Skills/Experience
Essential
* Experience in operational control room or similar environment.
* Experience in emergency response / management, CCTV control, or coordination centres.
* Supervisory or first line management experience.
* Valid front-line SIA CCTV Licence (or willingness to undertake).
* Experienced information and communications systems operator
* Strong communication skills.
* Customer focus.
Desirable
* Experience in or awareness of scheduling systems (Time-Gate or similar).
* Experience in an intelligence research, handling, and development environment.
* Duty management experience in an operational or Control Room environment.
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.