Job Description
Job Title: Brand Manager – Victoria Beckham Concession, Harvey Nichols
Role Summary
The Brand Manager is responsible for leading the Victoria Beckham concession within Harvey Nichols, ensuring an elevated client experience, driving sales performance, and representing the brand with excellence. This role oversees day-to-day operations, leads and develops the sales team, maintains impeccable brand standards, and acts as the key link between the concession, head office, and the wider retail business.
As the Brand Manager, you will embody the Victoria Beckham brand values, deliver outstanding service, and ensure the concession consistently exceeds expectations in both commercial results and client experience.
Key Responsibilities
Leadership & Team Management
* Lead, inspire, and motivate the concession team to achieve sales targets and KPIs.
* Coach and develop team members through regular feedback, training, and performance reviews.
* Foster a positive, high-performance culture rooted in teamwork, accountability, and brand excellence.
* Oversee recruitment, onboarding, and ongoing development of the concession team.
* Manage daily team scheduling, floor coverage, and shift planning.
Client Expe...