Job summary
Community & Special Care Dentistry are looking to recruit an enthusiastic, highly motivated individual to join a multidisciplinary, forward looking team based at Wheata Dental Clinic.
You will provide comprehensive reception and administrative support to the dental team and need to be a confident communicator with a good telephone manner, being able to prioritise a varied workload and be IT proficient.
Main duties of the job
You will take responsibility for the day-to-day management of the reception areas; having knowledge of the range of reception and clerical procedures and internal software programmes, maintaining efficient support to the multi-disciplinary dental team.
Receive and make appointments for clients attending the dental clinic using a computerised dental system.
Provide administrative support which may include taking and typing clinic meeting minutes, monitoring spreadsheets to produce information for the services management team, monitor shared mailboxes and taking action as required.
Please note this advertisement can be appointed as either a full time or part time opportunity.
About us
Community & Special Care Dentistry are the main provider of special care dentistry in Sheffield. The service provides dental care in community settings for children and adults who have difficulty accessing dental treatment in general dental practice or who require special care dentistry on a referral basis.
The department work closely with the Charles Clifford Dental Hospital across the primary-secondary interface in the provision of consultant led services on referral, including in-reach specialist care within the hospital. We also support undergraduate dental students, foundation dentists, clinicians, senior clinicians and specialists in the delivery of dental care and have wide experience and knowledge of the clinical working environment and current practices/challenges in order to maintain and utilise an appropriately skilled team of dental care professionals to support service delivery.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure you clearly demonstrate how you meet the essential criteria.
Person Specification
Qualifications
Essential
1. 5 GCSEs including Maths and English, grade A/9 - C/4 (or equivalent)
2. NVQ3 (or equivalent) in Business Administration or relevant subject (or equivalent experience)
3. Advanced keyboard skills, word processing/ECDL or equivalent IT qualification to include the use of Excel and Databases
Experience
Essential
4. Evidence of experience at working at the required level
5. Relevant Receptionist/Administrative experience, preferably in an NHS setting
6. Proven use of office systems including MS Word, Outlook, and Excel
7. Experience of communicating with diverse client groups
8. Experience of keeping up to date and accurate information
9. Experience of accurate data entry
10. Experience of cash management systems
Desirable
11. Experience of working in a dental setting and using dental software
Skills & Knowledge
Essential
12. The ability to multi-task in a patient facing environment
13. Good attention to detail and high degree of accuracy
14. Good organisational and prioritisation skills
15. Be able to demonstrate an understanding of safeguarding and governance protocols and follow appropriate pathways to ensure patient safety.
16. The ability to plan and organise own workload and work autonomously, seeking advice appropriately
17. Able to work effectively as part of a team
18. Clear understanding of patient confidentiality
Personal Qualities
Essential
19. Excellent communication skills
20. Proactive approach to challenges demonstrating a degree of self-motivation
21. Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
22. Ability to deal with situations objectively and with emotional intelligence