Everlast Gyms
In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.
Elevation is a part of our core, matching with great company benefits, including:
* 20% discount across all facias
* Frasers 1000 bonus scheme
* Free Gym membership
* Monthly Frasers Champion – winners get double their salary for the month
* Opportunity to deliver personal training sessions
Job Description
Main Duties and Responsibilities:
* To maximise every member and guest’s experience in our club.
* To support the sales and retention of memberships through excellent customer service.
* To contribute to the cleaning and hygiene standards of the club as required.
* To be a competent key holder of the club, covering shifts as needed.
* To have a good understanding of the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
* Support the Fitness Manager with Gym Floor duties.
* Ensure familiarity with the products and services offered.
* Maintain the cleanliness of the facilities, actively participating in the upkeep of the club with team support.
* Drive secondary spend KPI targets.
* Handle member complaints competently and inform the relevant manager.
Qualifications
Need to be:
* Outgoing with a positive mindset
* Competent with administrative duties
* Driven and ambitious, eager to learn and develop
* Willing to participate in learning and development opportunities
* Able to perform operational key holder duties as required
* Passionate about fitness, administration, and customer service
* Flexible to work shifts and support team duties
* Target-focused to support sales and retention goals
Additional Information
For more about our brand, visit our LinkedIn page. An opportunity at Frasers Group is for the fearless, with massive potential and unrivalled experience. Live and breathe our principles:
* Think without limits – think fast, fearlessly, and lead the team
* Own it and back yourself – own your role and results
* Be relevant – to our people, partners, and the planet
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