Customer Development & Relations Manager
Hybrid/Remote * National Travel * Full-Time
Reporting to: MD
Are you a commercially minded relationship?builder who thrives on turning insight into opportunity?
Do you enjoy connecting with healthcare professionals, uncovering new business opportunities, and driving meaningful commercial growth?
Salary - 50,000 - 55,000 DOE
Employee Benefits & Package
Private Health Insurance
Death in Service Insurance
25 days annual leave (plus 8 standard bank holidays) - 33 days
Standard working hrs: Mon to Fri, 9am-5pm,
Standard NEST pension scheme
Car allowance
All equipment provided: mobile phone, laptop, printer and relevant tools
Company credit card for business expenses
About the Role
We are seeking a Customer Development & Relations Manager to take ownership of a defined portfolio of healthcare accounts across the UK. This is a strategic commercial role-not a reactive customer service position.
You will strengthen partnerships within NHS and private healthcare, identify growth opportunities, support sustainability and education initiatives, and ensure our client value proposition reaches neurophysiology teams nationwide.
Due to continued expansion, we require an experienced, commercially driven professional who can take this function to the next level.
We're Looking for Someone Who Is…
Data driven and confident analysing trends, activity and commercial performance
Highly detail?oriented, organised and thorough
Naturally inquisitive-a "detective" who enjoys identifying key stakeholders and understanding how hospitals operate
Skilled at building strong relationships with clinicians, technical leads, procurement teams and decision?makers
Comfortable presenting tailored proposals and engaging at multiple levels within NHS and private healthcare
Motivated by developing accounts, winning new business and supporting long?term partnershipsThis role is ideal for someone who wants to combine commercial acumen, relationship?building and purpose?led work across sustainability and education in healthcare.
Key Responsibilities
Customer Relations & Development
Build strong relationships through calls, emails and face?to?face meetings
Manage sales quotes and orders for high?value accounts
Identify and prioritise new business opportunities across NHS and private healthcare
Work proactively with procurement teams to support compliant, value?driven purchasing
Present tailored commercial proposals with strong value and sustainability messaging
Review distributor agreements and provide quarterly sales analysis
Conduct annual reviews with key revenue?generating accounts
Represent the organisation at UK conferences and global distributor meetingsSustainability & Education
Support initiatives aligned with NHS Net Zero
Highlight products with measurable sustainability benefits
Collaborate with hospitals, universities and neurophysiology networks
Contribute to training events, workshops, courses and webinarsInternal Collaboration
Share customer updates and insights with internal teams
Provide market intelligence to support product positioning and pricing
Align opportunities with marketing, operations and sustainability objectivesMarket Intelligence & Strategy
Map customer structures and identify key contacts
Analyse trends, risks and opportunities for inclusion in the Quality Management System
Monitor competitor activity
Maintain accurate customer data and opportunity tracking