Newcastle, United Kingdom | Posted on 02/03/2026
Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver secure, accessible, and user-centred digital services that improve millions of lives.
We value our people as much as our work. Our culture is collaborative, inclusive, and driven by continuous learning, enabling our teams to deliver meaningful digital transformation at scale.
Background to the Role
We are expanding our Digital Capability to support a portfolio of business-critical Digital Channels programmes. This permanent role will augment multidisciplinary teams delivering high-impact digital services and may support work across multiple products and service areas.
You will contribute to services currently in Alpha, Private Beta, and Live phases, helping design intuitive, accessible, and visually consistent user experiences.
Key Programmes You May Support
Report a Change Once (RACO):
A cross-government service enabling users to report changes once across multiple benefits, improving efficiency, reducing fraud and error, and ensuring timely outcomes. The service is currently in Alpha and progressing toward Private Beta and MVP release.
Customer Account:
A live digital service allowing users to access proof of benefit letters online, reducing call volumes and postal demand while improving customer experience.
Government App & Wallet:
Supporting the integration of services into the government app and wallet, including delivery of secure digital credentials such as proof of benefit.
About the Role
We are looking for a skilled Interaction Designer / Graphic Designer to design clear, accessible, and engaging user experiences across complex public sector services.
You will work closely with user researchers, content designers, developers, and product managers to create intuitive interfaces, service journeys, and visual assets that meet user needs and comply with GDS standards.
Key Responsibilities
Design intuitive interaction flows, interfaces, and layouts for digital services
Produce high-quality visual and graphic design assets aligned with service standards
Translate user needs and research insights into effective design solutions
Create wireframes, prototypes, and high-fidelity designs
Ensure designs meet accessibility and usability standards
Collaborate within multidisciplinary Agile teams
Support iteration and continuous improvement based on user feedback
Contribute to design systems and maintain visual consistency across services
Skills & Experience
Proven experience as an Interaction Designer and/or Graphic Designer on digital products
Strong understanding of user-centred design principles
Ability to communicate and justify design decisions clearly
Experience working in Agile, multidisciplinary teams
Strong skills using design and prototyping tools (e.g. Figma or similar)
Experience working on public sector or GDS-aligned services
Familiarity with design systems and service patterns
Experience contributing to live or large-scale digital services
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.
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