Support today, shape the product tomorrow Are you ready to take the next step in your career, moving from a support-focused role toward product ownership? Our client, a long-established and profitable software company is looking for a technically minded, well-organised professional to support one of their growing, in-demand products. In this mixed role, your primary focus will be delivering high-quality technical support to customers, ensuring issues are understood, prioritised, and resolved effectively. Alongside your support responsibilities, you’ll gradually take on product ownership tasks—helping shape features, contributing to the product roadmap, and acting as a key link between users and the development team. Requirements: * Experience providing support and training to enterprise customers for complex sector-specific software including high quality written and verbal communications. * Interest or experience channelling customer feedback to development teams, shaping future software development direction. * Strong personal organisation skills, able to comfortably multitask while continuing to communicate in a timely fashion to internal and external clients. While not required any experience working in the energy or power sectors would be well received. Located in central Cambridge, a short walk from the train station you will be working in newly appointed offices amongst a supportive team including product owners and managers as well as software developers and testers. Hybrid working is available with 2-3 days per week typical, however this varies depending on project requirements, so it’s recommended you live locally. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call (phone number removed) or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27544) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate