Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
About the role
By working with your Fraud Specialists, Fraud Investigators, Data Scientists, Product Managers and the Engineering team, you’ll be expected to think strategically and critically, designing efficient solutions/strategies that meet industry best practices as a minimum. Take a high degree of responsibility over the detection and prevention of fraud, with a specific focus towards Starling’s mule and 1st Party Fraud controls.
Applications for this role will close on Friday, 29th August at 5pm.
Responsibilities
1. Play a key role in proactively developing and deploying a robust mule & 1st Party Fraud strategies
2. Be a Subject Matter Expert of MITS”s, Cifas & SIRA systems, particularly around strategic rule design, stop files and high risk lists
3. Assist with the ongoing focus on the identification of active and potential threats in order to diminish risk and reduce costs associated with fraud losses, investigations and customer remediation
4. Continuously assess the effectiveness of the bank's fraud controls to ensure our approach is appropriate in meeting our regulatory and commercial objectives
5. Work with dedicated Engineers and Data experts to dynamically install fraud controls efficiently
6. Conduct analysis of changes and anomalies in customer behaviour, fraud numbers and suspicious patterns of behaviour
7. Attend external schemes and industry-related meetings, roundtables and working groups and maintain an awareness of forthcoming legislative & regulatory changes
8. Work with the wider bank to raise awareness and understanding of mule & 1st Party Fraud issues/risks affecting the bank and ensure that the operational and service teams are well informed and aware of all new/emerging trends
9. Close coordination and cooperation with Fraud Risk, Fraud Operations, Product and L&D in relation to new industry initiatives and adherence to industry guidelines
10. Work with Fraud Operations, Onboarding, Compliance and the Engineering teams on the design of mule & 1st Party Fraud rules and controls
11. Production and maintenance of MI highlighting key trends and performance to Risk and Executive committees
12. Conduct and assist with regular analysis of existing and new products/services to identify areas or methods where the bank could be exposed to new mule & 1st Party Fraud risks and suggest improvements/optimisations early on in the scope/design phase
Requirements
13. 5+ years of experience working in an mule & 1st Party Fraud Strategy role
14. Expert knowledge of Cifas and SIRA from a functional, analytical and rule base deployment perspective is essential
15. Excellent communication skills (written and verbal)
16. Good understanding of the use of bureau data and tools
17. Skilled in data analysis, able to understand trends and come up with proposed solutions to mitigate fraud risk
18. Subject matter expert of mule & 1st Party Fraud typologies
19. Strong knowledge of new and existing regulations concerning Fraud
Benefits
20. 25 days holiday (plus take your public holiday allowance whenever works best for you)
21. An extra day’s holiday for your birthday
22. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
23. 16 hours paid volunteering time a year
24. Salary sacrifice, company enhanced pension scheme
25. Life insurance at 4x your salary & group income protection
26. Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
27. Generous family-friendly policies
28. Incentives refer a friend scheme
29. Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
30. Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About us:
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch ’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.