Due to continued growth, we are looking to recruit an experienced Service Coordinator to join a leading global business in Scarborough
The successful candidate will be required to organise and oversee the scheduling regular maintenance, call out and remedial work for a team of field service engineers. This role involves scheduling appointments, ensuring effective communication between the field service team and clients, managing logistics for field service tasks.
Interested candidates will have a background in coordinating similar works, able to multi task and communicate across all levels effectively.
This is a permanent position available for an immediate start.
Key Responsibilities:
* Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works.
* Be the primary point of contact for the customer and liaising with the client on all matters using written and verbal communication as required.
* Ensure all aspects of work are arranged including engineer access, parts and equipment.
* Manage all jobs through to the point of invoice as efficiently as possible.
* Liaise with other internal departments as necessary to meet customer requirements.
* Work closely with the Generator Operations Manager to deliver contract efficiencies.
Requirements:
* Proven experience in a service administration / service coordinator role.
* Experience in mobile engineering operations.
* Proficiency in Microsoft Office applications (Access, Excel, Word).
* Background in manufacturing and/or engineering is advantageous.
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