Overview and What We Offer Monday - Friday: Location: Chester Refer a Friend Bonus: £1000 per successful referral – unlimited! Generous Holiday Entitlement Day Off for Your Birthday Staff recognition awards Hotel and Airline Discounts Employee Assistance Programme OUR COMPANY CULTURE We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day. Elegant Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees Who We Are and What We Do Elegant Resorts is a luxury tour operator crafting bespoke, high-end travel experiences. Built on excellence, passion, innovation, and commitment, we tailor unforgettable journeys for discerning travellers. Our expert team curates’ exceptional itineraries, partnering with the world’s finest hotels, resorts, and airlines to deliver unparalleled luxury. We invest in our people through training, professional development, and career growth, fostering a culture of excellence and innovation. Elegant Resorts is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes, If Only, Clarity Business Travel Brighter Event, and Destination Sports Group Role Purpose: This is a key role office based role within Elegant Resorts, designed to support the Sales Team by adding value throughout the booking journey for our most important clients – Chairman’s Club members. You will act as the central liaison between our sales consultants, clients and suppliers, ensuring exceptional service and helping convert high-value enquiries into bookings. This is a client-facing, operationally focused role requiring strong commercial understanding, excellent communication, and a genuine passion for luxury travel. Key Tasks Act as a key point of contact for Chairman’s Club clients throughout their booking journey Work alongside the Sales Team to fully understand client requirements and assist in progressing bookings Coordinate with suppliers to ensure bespoke requests are delivered to the highest standard Provide responsive, reliable support to the Sales Team to help secure and retain high-value bookings Maintain excellent internal communication and keep systems up to date ( Client Liaison) Quickly build an understanding of each client’s individual preferences, needs, and expectations Deliver a consistently high standard of service, aligned with the Chairman’s Club ethos Identify opportunities to enhance the client experience and exceed expectations, Internal Support ) Support Sales Consultants by anticipating what is needed to convert enquiries into bookings Maintain a strong understanding of Chairman’s Club benefits, offers, and supplier relationships Work closely with the wider team to ensure a seamless and consistent client journey (Supplier Coordination) Develop and manage strong working relationships with key suppliers Ensure all elements of the client’s journey are confirmed, accurate, and aligned with expectations Handle urgent or complex client requests with professionalism and discretion Experince Experience in a luxury tour operator travel role or operational client support environment A good understanding of the luxury travel market, with exposure to high-net-worth clients an advantage Excellent organisational and multitasking abilities Strong verbal and written communication skills Confidence in dealing with internal teams, suppliers, and VIP clients High attention to detail and a proactive mindset Ability to analyse large amounts of data to implement a strategy to deliver increase sales