Job Title: Attractions Supervisor
Department: Attractions
Location: Canary Wharf
Role Description
Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class entertainment operation. Supervising a team of 70+ hosts, working across 21 CUBEs, ensuring the best customer experience.
Essential Duties and Responsibilities
* Supervising the department on shift, ensuring attractions team members are providing a suitable performance of 'Game show host' for every customer.
* Rotating staff as required during shifts according to customer flow.
* Escalating any issues to the correct superior staff.
* Learn and familiarise yourself with all games, including set up and rules.
* Maintain a clean and presentable service area at all times.
* Assist in setting up the venue before opening.
* When required to, assuming the role of CUBE host to help.
* Deputise in the absence of Attractions Managers.
* Complete daily Duty reports.
* Organise group bookings with the Group Bookings team.
Other Duties and Responsibilities
* Ensure all training is promptly completed and documented.
* Proactively contribute to and suggest ways of improving company processes.
* Implement new procedures as directed by senior team.
* Assisting in the onboarding and upskilling of newer members of the team.
Skills
Technical
* 5 years of Customer Service experience.
* Experience in a presenting or performing role.
* Experience in a competitive socialising or games venue.
* Experience working in high volume venues.
* Experience leading large teams as well as working independently.
Personal
* Confident, engaging and enthusiastic manner.
* Flexibility to work regular evenings and weekends.
* Positive, 'Can do' attitude, picking up any additional responsibilities to help the wider team.
* A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
* Ability to think on your feet and adapt.
* Strong communication with excellent verbal and written English.
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Employee discount
* Health & wellbeing programme
* Referral programme
* Store discount
Experience:
* Management: 5 years (preferred)
* Hospitality: 5 years (required)
Work Location: In person