Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manner, taking telephone calls, booking appointments and signposting individuals to the next stage of support.
Responsibilities as a Patient Service Administrator:
- Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
- Booking appointments for customers as required.
- Working through email enquiries and escalating as required.
- Dealing with enquiries, answering queries, calls and escalating to relevant departments.
- Appropriately and sensitively deal with professionals, customers and clients.
- Always adhere to strict policies regarding confidentiality and compliance.
- Ensuring all information is recorded accurately on your system.
Requirements:
- A minimum of 1 years relevant Administration experience.
- Experience using MS office.
- Excellent verbal and written communication skills.
- Ability to prioritise.
- Clear understanding of confidentiality and handling sensitive information.
- Self-sufficient and a problem solver.
- Happy to undertake a DBS check.
Desirable:
- Knowledge of mental health terminology
- Experience of working for a health or social care organisation
- Knowledge of Salesforce
The Role:
- Fully remote, home based (all IT equipment will be provided).
- Monday – Friday, 9am – 5pm with 1 hour for lunch.
- Starting salary of £24,500
If you are interested in this Patient service Administrator role, please apply with an up-to-date CV