The post holder will report to the Chief Executive Officer
Responsibilities
The post holder will:
* Engage with pharmacies, contractors and key stakeholders to support the delivery of national and local pharmacy services in Liverpool.
* Provide support to pharmacy contractors relating to the contractual obligations of pharmacy and issues that impact their pharmacy business.
MAIN DUTIES OF THE JOB:
* Provide support to contractors relating to the contractual obligations of pharmacy.
* Support contractors with issues that impact on their pharmacy business.
* Identify opportunities and assist in the development of new services for delivery through community pharmacy.
* Work with and challenge service commissioners, being an advocate of community pharmacy with local external partners, encouraging standardisation of locally commissioned services.
* Create and maintain support material for service delivery, identify trends in performance using data, improve delivery of existing services and support effective payment of services.
* Monitor service activity to enable the LPC to track delivery of services.
* Deliver training to contractors and other stakeholders e.g. GPs
* Ensure that strong relationships are built with stakeholders including GP practices, Primary Care Network staff, colleagues across Cheshire and Merseyside Integrated Care Board (ICB), community pharmacy teams.
* Develop and enhance relationships with all parties to improve and support education, training and service delivery.
* Maximise community pharmacy participation in services.
* Maximise GP practice engagement in services, especially referrals of appropriate patients.
* Attend and engage with relevant stakeholder meetings.
Job Responsibilities
1. Contractor Support:
* First point of contact for general contractor support and service delivery queries for locality issues.
* Designing and delivering training sessions for pharmacy teams.
* Share best practice in the delivery of national and locally commissioned services.
* Work with pharmacy teams to support and improve delivery of pharmacy services.
* Assist with maximising community pharmacy income from all available services and contractual opportunities.
* Support contractors to deliver services with consistent quality, in accordance with the service level agreement.
* Provide information and support to the contractors in the LPC area on matters such as IT platforms, NHS regulations, health policy, provision of local services and local negotiations.
2. Communications:
* Communicate effectively with pharmacies, contractors, key stakeholders and LPC members.
* Act as a representative of the LPC at meetings and other events as required by the LPC to your expertise
* Develop LPC Magazine with support from LPC team members
* Provide content for contractor support communication channels, including briefings, newsletters, magazine, information sheets, meetings etc.
* Where required, create content to support communication to contractors about advanced and locally commissioned services so that they feel engaged and are encouraged to provide high quality services.
* Where required, create content to support communication to contractors regarding compliance with and updates to the National CPCF.
* Support Service Manager in the communication of locality-specific messages.
* Represent the interests of contractors in the LPC area on confidential issue's in accordance with the CPE governance guidelines on confidentiality.
3. Stakeholder Engagement:
* Support with developing effective partnership working with the key stakeholders in the NHS England Regional team, Cheshire & Merseyside ICB, Local Representative Committees (LRCs), Local Authorities, primary care and secondary care where relevant to role.
* Develop knowledge of existing pharmacy services, professional developments, and commissioning priorities to promote community pharmacy and raise the profile of community pharmacy services with key stakeholders.
4. LPC Support:
* Support in the development of the strategic plan.
* Work with neighbouring LPCs to facilitate delivery of contractor support and service delivery.
* Complete actions identified during LPC Committee meetings.
* Carry out other duties commensurate with the post as required or directed by the LPC or Chief Officer.
PERSON SPECIFICATION
We are looking for candidates with the following:
Skills and competencies:
* Experience of building lasting relationships
* Experience of achieving goals and objectives in a fast-paced environment
* Strong organisational and communication skills
* Ability to manage a diverse and high workload.
* Demonstrable networking skills at all levels
* Ability to take initiative and lead on projects
* Ability to contribute, speak up and share ideas and experiences
* Strong interpersonal skills
* Computer literate –including proficient use of all MS office applications: Outlook, Word, Excel and PowerPoint
Knowledge and experience in these areas:
* Understanding of community pharmacy
* Understanding of the health and care landscape
* Knowledge or experience of delivering community pharmacy services or working within another primary care setting e.g. general practice
* Knowledge/experience of supporting/improving service delivery and/or engagement in new services
Personal attributes:
* Reliable
* Self-motivated and a self-starter
* Team player especially in complex organisations
* Professional
* Good communicator and ability to speak up
* Shows drive and integrity
* Ability to teach and train others
* Good facilitation skills
* Own transport
This is a remote working post and the post holder will be required to travel across the Liverpool and wider Merseyside area.
Job Types: Part-time, Permanent
Pay: From £15.60 per hour
Expected hours: 25 per week
Benefits:
* Work from home
Education:
* GCSE or equivalent (preferred)
Experience:
* Clinical pharmacy: 1 year (preferred)
Location:
* Liverpool L1 1JE (preferred)
Work Location: Hybrid remote in Liverpool L1 1JE