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Store manager – customer experience & team growth

Downpatrick
Card Factory
Store manager
Posted: 20h ago
Offer description

Store Location: Market Street Downpatrick

Store Hours: 42.5

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.


The day to day

* You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
* Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
* You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
* Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
* Make commercial decisions around stock availability and merchandising.
* Actively seek contact with key stakeholders to gain a wider understanding of the business
* Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.


About You

* You will be as passionate about celebrating our customers’ life moments as we are
* Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
* Have experience inleading and developing a team of colleagues
* Be prepared to work towards KPIsin a fast-paced environment

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

* 25% Card Factory colleague discount in-store and online
* Financial Wellbeing Support
o Financial Education Tools
o Salary Advance
* Seasonal incentive schemes
* Opportunity to apply for Retail Apprenticeships
* Access to blended learning and development content
* Discounts across 100’s of UK retailers
* Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
* Location Market Street The Market House Downpatrick, United Kingdom
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