Head of Repairs - London/ Housing Association
£600 per day Outside IR35 • 5 days a week • 6-month interim contract
We're looking for an experienced Head of Repairs to lead a high-performing property repairs service for a large housing provider. This senior role will be responsible for the operational delivery of responsive and minor works, disrepair management, and damp & mould prevention across a significant housing portfolio.
You’ll oversee a large multi-disciplinary team of around 170 staff and manage a budget in excess of £20m, ensuring service excellence, compliance, and value for money are at the forefront of delivery.
Responsibilities
* Lead the responsive repairs, minor works, and disrepair functions, ensuring operational performance meets corporate KPIs and customer expectations.
* Maintain compliance with all statutory, regulatory, and health & safety obligations.
* Manage and forecast budgets of circa £20m, working closely with Finance Business Partners to ensure cost efficiency and accountability.
* Champion customer satisfaction through effective complaint resolution and performance reporting to senior leadership.
* Develop and motivate a high-performing team culture, ensuring workforce optimisation and productivity.
* Report performance and compliance data to the Executive and Board, driving continuous improvement initiatives.
* Act as the senior point of escalation for complex cases, including disrepair and legal claims.
* Participate in the out-of-hours escalation rota as required.
Requirements
* Proven experience leading large-scale responsive repair and maintenance services within housing or a similar environment.
* Strong financial and commercial acumen with demonstrable experience managing multi-million-pound budgets.
* Excellent leadership and people management skills, with experience leading large operational teams.
* Comprehensive understanding of housing compliance, disrepair management, and damp & mould strategy.
* Health & Safety qualification (IOSH / NEBOSH) or working towards.
* IT literate with experience using repairs management and scheduling systems.
* Full UK driving licence.
Contact: James at Service Care Solutions
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