Sales and Administration Coordinator
Location: Office-based (Stevenage) + remote on-call
Hours: Full-time, Monday-Friday
On-Call: Out-of-hours rota (remote / flexible location)
Employment Type: Permanent
Role Overview
Vantage Plumbing and Heating is a fast-growing plumbing, heating and drainage business. We are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.
This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers - no site attendance required.
This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.
Key Responsibilities
* Office-Based Administration and Customer Handling
o Answering inbound calls and emails
o Booking jobs and managing engineer diaries
o Updating job management systems and customer records
o Taking payments and deposits
o General office administration and customer communication
* Sales and Revenue Generation
o Promoting and selling monthly care plans
o Confidently discussing services and options with customers
o Following up enquiries and quotes to maximise conversions
o Supporting overall revenue growth through proactive sales activity
* On-Call / Out-of-Hours Support
o Answering incoming calls during agreed on-call periods
o Taking payments over the phone
o Dispatching engineers to emergency jobs
o Accurately logging call details
o Working remotely during on-call shifts
Key Skills And Experience
Essential:
* Previous sales, admin, or customer-facing experience
* Confident and professional phone manner
* Commercially aware and comfortable with sales conversations
* Organised, reliable, and calm under pressure
* Able to work independently during on-call periods
Desirable:
* Sales or upselling background
* Trades, utilities, or service-industry experienceCRM or booking system experience
Salary and Earning Potential
* £24,000 - £32,000 basic salary (depending on experience)
* Performance-based bonus structure
* Opportunity to earn £50,000+ per year in additional bonuses for top performers
* Bonuses linked to care plan sales, customer retention, and revenue performance
* No separate on-call allowance
* Full training provided
* (Bonuses are performance-based, capped per scheme, and not guaranteed.)
Why Join Vantage Plumbing and Heating
* Established, growing business with strong market presence
* Office-based role with flexible remote on-call work
* High earning potential for sales-driven individuals
* Long-term opportunity within a scaling company
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