Devonshire Green & Hanover Medical Centre
We are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. The role is 20 hours a week (4 sessions). The hours are negotiable around our core surgery opening times which are 8.30am - 6.30pm (Mon, Tues, Wed & Fri) and 8.30am-1.30pm Thurs. Our team work in 5 hours sessions of 8.30am - 1.30pm and/or 1.30pm - 6.30pm. Possible hours for this role are 8.30am-1.30pm Tuesday, 8.30am-6.30pm Wednesday and 8.30am- 1.30pm Thursday.
Experience in a Primary Care setting and knowledge ofSystmOne would be a real advantage.
The team ismade up of clinical and admin staff and we a have a number of wrap aroundservices. We are also active members of the Heeley Plus Primary Care Network.
We hold regular meetings andprovide full training.
Weare an active training practice with a strong history of deliveringpost-graduate medical education and we are aresearch active practice.
This is an exciting opportunity touse your skills and knowledge to make a real difference to our patients and ourPractice. Our patient demographic enables the staff to gain a greaterunderstanding of the diverse health needs.
Interested candidates should apply by sending their CV witha covering letter to the Assistant Practice Manager Sarah Denton at sarah.denton1@nhs.net
Main duties of the job
Key Duties and Tasks
1.Preparingreception, waiting areas and consulting rooms for each surgery session
2. Receivingand routing patients on arrival in a courteous, welcoming and efficient manner
3.Directingpatients through care navigation to the most appropriate person/service to helpthem.
4.Answeringthe telephone promptly and courteously, dealing with general enquiries,explaining surgery procedures, making appointments and receiving prescription requests
6.Registeringnew patients
7.Scanningof letters, results and records
8.Ensuringthat the reception area is left tidy and ready for use by incoming colleaguesand passing on information about any unresolved matters
9.Ensuringthat the premises are secure at the end of the day
10.Giving support to clinical staff, asrequired, including occasionally acting as a chaperone in consultations
11. Undertaking other reception andadministrative duties as may be assigned from time to time.
About us
This medical practice of four partners operates from two medical centres in central Sheffield:
* Hanover Medical Centre, 100 William Street, Sheffield, S10
There are also two salaried GP's, three GP Registrars (trainee general practitioners), one Physicians Associate, two part-time Practice Nurses, one Health Care Assistant and a Patient Services team and administrative staff. In addition, other health care professionals visit each surgery on a part-time basis.
Approximately 9,300 registered patients are cared for by the practice, together with a large number of homeless patients. The practice aims to provide high quality care to its patients and has a particular commitment to offer a service for disadvantaged and vulnerable groups within the community.
There is good teamwork in the surgeries, with each person playing their part to ensure that the patients receive the service they need. Most of the team work at each of the two surgeries during a typical week.
Please visit our website for further information and to view our practice mission statement.
Job responsibilities
PatientServices Advisors/Administrators at our surgeries work in a very busy and oftendemanding environment, engaging with a wide variety of patients, answering telephonecalls and completing many administrative tasks. They are usually a patientspoint of first contact with the surgery and must reflect the practices highstandard of service in dealing with each patient, whether in person at thereception desk or over the telephone. Patients should find their experiencewith the surgery hospitable and friendly, and feel that their enquiry has beendealt with in a way that shows interest in and concern for them as anindividual, with respect for confidentiality and integrity.
Similarstandards are also important in supporting the medical, nursing and otherhealth care staff through making appointments, taking requests and messages andassisting in other administrative duties.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths or the equivalent qualification.
* Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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