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OutThere RPO are excited to support one of our clients with the recruitment of a Mechanical Support Advisor based in Andover.
What will I be doing as a Mechanical Support Advisor?
In this position, you'll be the go-to expert, providing VIP service to customers whether it be meeting and greeting at the workshop, or finding resolutions to queries via email and phone. Our client are looking for someone with a high level of technical and mechanical knowledge in order to turn customers into raving fans of their products!
Key Responsibilities:
* Taking initial calls and emails from customers, raising tickets, diagnosing the problems and troubleshooting over the phone.
* Resolving queries within 30 minutes of a call and updating the customer with current situation and proposed resolution.
* Raising estimations on chargeable work in view of customer approval.
* Liaising with workshops or service partners to follow through with works.
* Upselling to customers where additional chargeable work is identified on a machine.
* Building a rapport with customers returning their machines for maintenance and providing transparent information as to what work has been done.
* Making commercial decisions based on the level of customer you are dealing with in any particular situation, in line with a vision for excellence.
* Consistently offering an exceptional level of service to customers, going over and above to make their experience a good one.
* Dealing with service related requests that come through from other departments in an efficient and effective manner.
* Carrying out project work as required such as recall’s or service promotions.
Requirements
* Extensive mechanical knowledge.
* Highly organised and efficient individual with the ability to see projects and tasks through to completion.
* A patient but persistent individual who earns respect through excellent and thorough work.
* A positive thinker who can solve problems and contribute to a vibrant and enthusiastic work environment.
* Attention to detail and a hardworking attitude.
* Strong communication and negotiation skills.
* Ability to multitask.
* Company pension
* On-site parking
* Employee Assistance Scheme
If you don’t meet all of the above skills and experience criteria, but believe you have lots to bring to the role we encourage you to apply. We know it’s tough, but please try to avoid the confidence gap – you don’t have to match all the listed requirements exactly to be considered for this role.
OutThere work as a HR & Recruitment partner for the hiring organisation and are an equal opportunities employer. Our clients value diversity and strive to be highly inclusive. No terminology within this advert is intended to discriminate, we believe that equality, diversity, and inclusion is what helps us create an environment where everyone can achieve their full potential. Each applicant will be assessed in accordance with their merits, qualifications, and ability to perform the duties of the job.
We do not accept CVs from recruitment agencies. All submissions must come directly from candidates.
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