IT Technical Consultant – Brighton
Location: Brighton
Salary: £30,000 Benefits
Are you a technically skilled graduate looking to step up into a more advanced IT support role? Join a leading software solutions provider that’s transforming operational efficiency for businesses across the UK and beyond!
We’re seeking a motivated IT Technical Consultant to join an innovative and fast-growing technology company specialising in route optimisation and intelligent software solutions. This is an exciting opportunity to develop your career in a supportive environment where your technical skills and problem-solving abilities will be valued and nurtured.
The Role
As a IT Technical Consultant, you’ll play a crucial role in delivering outstanding technical support to clients, resolving IT and software-related issues, and ensuring customers get the most from cutting-edge technology solutions.
Your key responsibilities will include:
1. Acting as the first point of contact for customer IT and software queries.
2. Managing and resolving support tickets efficiently.
3. Working with SQL to troubleshoot and resolve database issues.
4. Diagnosing complex technical problems and escalating when necessary.
5. Maintaining detailed technical documentation and support records....