If you enjoy providing great service and working in a team, we have just the opportunity for you at our Broadstairs location.
What your typical day will look like
Your focus is to provide exceptional service to our clients and the best care possible to their pets, acting as a link between clients and the clinical team. Building strong relationships with clients, their pets, and the practice team is critical to your success.
Your excellent client service during visits will ensure their satisfaction and positive experience, encouraging them to look forward to their next visit.
You will greet clients, offer support, guidance, and expertise, manage payments and future bookings confidently. Coordinating the practice's daily routines using our online booking system requires good computer literacy.
This is a part-time role working 20-25 hours a week, including some weekends.
The attributes required
* You are the friendly and welcoming face for clients and their pets arriving at the practice.
* You keep yourself fully informed about practice services and additional offerings to guide clients effectively.
* You remain calm, attentive, and focused on clients' needs.
* You bring enthusiasm and passion for service and love for pets.
* You can handle various situations, from comforting clients with bad news to sharing in the joy of a pet's first visit.
* Your personality is infectious, creating a welcoming atmosphere alongside your colleagues.
In short, you enjoy being busy, helping people and pets, and making a difference.
Benefits
We offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development, pension, and holiday allowance.
We embrace diversity, respect, and celebrate differences, encouraging our team to be their best selves. We aim to reflect the communities we serve and are committed to removing barriers to create opportunities for talented individuals. Even if your skills and experience are not a perfect match, if you believe you can contribute through your values and behaviors, we want to hear from you!
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