Culligan UK Limited is looking for an experienced and proactive Customer Retention Team Leader to manage our Retention team. As the leader of our fantastic team of Customer Retention Executives, you'll play a crucial role in helping Culligan UK achieve its customer retention goals. You’ll collaborate closely with the Head of Customer Retention and our wider Customer Experience department to make this happen! Responsibilities: Support team members in achieving performance metrics and measures, including individual save rates, quality assurance measures, productivity and behavioural targets. Inspire and motivate your team to reach their full potential through ongoing coaching and feedback. Lead by example, setting the standard for behaviour and performance. Use data to understand team and individual performance, taking immediate action where needed. Drive a culture of continuous improvement by solving problems and sharing best practices. Work collaboratively with other departments to deliver a “right first time” outcome for customers. Ensure compliance with internal policies, procedures, and guidelines to deliver accurate customer outcomes. Manage costs in line with business targets, and look for opportunities to reduce waste. Support personal and team growth by overseeing development and promoting progression opportunities. Recognise and reward team successes to guide a positive and engaged culture. Recruit and retain talent, supporting succession planning and development. Requirements Essential Proven leadership skills with the ability to inspire and develop a high-performing team A passion for coaching and motivating others to reach their full potential A continuous improvement mindset, encouraging problem-solving and sharing best practices Retention or sales experience – ideally B2B - in a high volume, high pressure environment A customer-focused mindset, ensuring the best outcomes for customers, shareholders, and the business Demonstrated ability to influence and construct business strategy and improvements Demonstrated ability to reduce and manage customer demand Strong knowledge and demonstrated skills in utilising a CRM effectively Benefits 23 days' holiday Bank Holidays Company Pension scheme Company Sick Pay (after qualifying period) Cycle to Work scheme available Employee rewards and discounts Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Access to on-going learning and development with our online learning platform Free onsite parking Life Assurance