Job Description
At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!
Navisite is looking to employ an ambitious IT support person to join their IT Deskside support team. The role would suit an experienced IT support person with a strong technical mindset coupled with excellent communication and problem-solving skills.
Responsibilities:
● Responsible for professional ticket handling using the Service-Now ticketing system.
● Responsible for the support of our London site
● Be available to travel to satellite sites around the UK.
● Responsible for resolving the problems or questions from our customer's staff members:
Explaining solutions to end-users in an understandable, non-technical, user-friendly manner.
● To understand technically the entire IT infrastructure, with the ability to quickly and accurately define and resolve technical problems.
● Responsible for daily activity management, including activities covering:
Liaising with hardware and software suppliers, obtaining quotes before passing them on to the customers' purchasing team.
Liaising with hardware and software suppliers to enable timely resolution of IT issues.
Your own call management, keeping calls up to date with any actions taken.
Asset management.
● Reviewing and implementing user, server, and network change requests.
● Part of the role will relate to carrying out specific projects for our customers as and when they arise. The complexity of projects assigned will vary according to the experience and ability of the DSS Technician.
● To support other team members as appropriate.
● To perform other duties as required.
Requirements:
● Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
● Formal qualifications:
● Appropriate academic qualifications
● Recognized industry certification advantageous.
Personal qualifications:
● Able to work on your own, but also well in a team and enjoys helping others.
● Must be a sufficient self-starter who requires minimum supervision.
● Must be friendly and approachable.
● Must have the ability to cope with multiple problems in a calm and professional manner.
● Precision, professionalism, perfectionism, flexibility, passion for new technologies, and a pragmatic approach.
● Excellent verbal communication skills.
● Full UK Driving License ( not mandatory).
Work pattern:
Monday – Friday (08:30– 17:00), London NW1 8UR
Required competencies:
● Good technical understanding and experience.
● Knowledge of supporting Microsoft Windows 10, Microsoft Outlook, and Office 365 is essential.
● Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.
● Knowledge of Microsoft Operations, Remote Deployment, Active Directory, ● Exchange Server, PC /Server hardware, and Remote Access tools.
● Working knowledge of ITIL processes is also advantageous.
● You must be fluent in speaking and writing English.
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