Salary: £35,000 - 35,000 per year Requirements: Significant experience in business performance analysis, insight or reporting roles Strong ability to analyse complex datasets and turn findings into clear, actionable recommendations Proven experience producing senior-level dashboards, reports and management information Excellent stakeholder management, communication and influencing skills Strong commercial awareness with a clear customer focus Experience supporting or leading benefits realisation for transformation or change programmes (desirable) Experience working with customer experience data, feedback, complaints or journey metrics (desirable) Experience working within regulated, operational or service-led environments (desirable) Responsibilities: Lead analysis of complex operational, financial and customer datasets to identify trends, risks and opportunities Provide insight into performance drivers, root causes and impacts on both the business and customers Design, own and continuously improve performance dashboards and management information packs Define, monitor and interpret KPIs, SLAs and customer measures, highlighting variances and required actions Lead benefits definition, tracking and assurance reporting for transformation and improvement initiatives Develop evidence-based recommendations to improve efficiency, service quality, customer experience and cost control Act as a trusted analytical advisor to senior stakeholders, presenting insight clearly to non-technical audiences Technologies: Support More: We are looking for a Senior Business Performance & Insight Analyst to join our team. This is a hybrid role based out of our offices in Northwich, offering flexibility to work from home assessed on a case-by-case basis. We provide a welcoming work environment with comprehensive benefits, including 27 days of holiday plus all Bank Holidays, a free Healthcare cashback plan, sponsorship for study and professional qualifications, a pension scheme, and access to exclusive shopping discounts. We are committed to creating a supportive and inclusive work culture and promoting the welfare and safety of all individuals within our communities. last updated 19 week of 2026