Job Title : Service Support Officer
Job Category : Sec / Admin
Location : Kenworthy House, Hull City Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.19
Enhanced DBS required for this role
PURPOSE:
Service Support staff underpin service delivery by providing effective customer focussed administrative support. This includes arranging meetings and panels, minute taking, basic financial transactions and monitoring, maintaining databases / data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.
This role also includes the shared day to day operation systems administration on the service side for Waste, Highway Operations, Passenger Transport, Street Cleansing andGrounds Maintenance IT Systems together with the in-field technology.
The post holder will provide effective, efficient and customer focussed support services to designated Service Teams and Service Managers ensuring compliance with procedures and practices to support the delivery efficient front line services. The post holder will also provide support to the Team as required.
Qualifications:
NVQ level 2 or equivalent qualification, skills and experience.
Relevant Experience:
Experience of working in an office / administration environment
Experience of the service area and services provided within which this post will be providing support services.
Experience of delivering services ensuring excellent customer experiences.