Job Title
Team Lead – Loans Agency & Bilateral Servicing & Operations
Location
EMEA – Bromley, London
Job Overview
An exciting opportunity has arisen for a Vice President to join the Loans Agency & Bilateral Servicing & Operations function, taking a senior leadership role within a high‑performing team. Reporting to the Senior Operations Manager, this role oversees end‑to‑end operational delivery, ensuring effective servicing of complex loan portfolios while maintaining strong risk management, client service, and team performance. The role requires technical expertise, leadership capability, and engagement with stakeholders. You will lead day‑to‑day team operations, ensuring clear priorities, balanced workloads, and delivery to a high standard, drive operational discipline, proactively manage risks, and resolve issues and escalations efficiently and with clear ownership. You will also support continuous improvement across processes, controls, and team capability to meet evolving business needs.
Key Responsibilities
* Oversee daily operations, ensuring delivery against service level agreements and objectives
* Lead and develop the team, fostering accountability, collaboration, and continuous improvement
* Manage workload allocation and prioritisation to optimise team capacity
* Identify, assess, and mitigate operational risks while maintaining strong controls and governance
* Own complex issues and escalations, ensuring timely resolution and clear communication
* Act as a senior contact for clients and internal partners across key business areas
* Maintain oversight of agented and bilateral lending transactions, ensuring accurate and compliant servicing
* Ensure timely, accurate processing of loan lifecycle activities, including drawdowns, rollovers, rate fixings, assignments, revaluations, fee calculations and reconciliations
* Oversee loan data integrity within LoanIQ
* Drive process improvements to enhance service delivery and reduce risk
* Support knowledge sharing, coaching and team development
Required Qualifications
* Experience in loan servicing, credit operations, or agency management, with strong technical knowledge of lending products and documentation
* Proven experience leading teams and complex operational processes
* Ability to manage competing priorities and deliver in a fast‑paced environment
* Experience in risk management, escalation handling, and control frameworks
* Strong stakeholder management and communication skills
* Experience with LoanIQ (desirable)
Preferred Qualifications
* Understanding of loan and legal documentation, including complex structures
* Strong attention to detail and risk awareness
* Analytical, solutions‑focused approach
* Ability to balance immediate priorities with longer‑term improvements
* Collaborative, client‑focused leadership style
Benefits
* Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
* Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
* 20 days of back‑up childcare including access to school holiday clubs and 20 days of back‑up adult care per annum
* Ability to change your core benefits and choose a variety of flexible benefits such as wellbeing account, travel insurance, critical illness etc.
* Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
* Access to an Employee Assistance Program for confidential support and help for everyday matters
* Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
* Opportunity to access our Arts & Culture corporate membership program and discounted entry to UK cultural institutions and exhibitions
* Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community
Equal Opportunity Statement
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependents or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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