Job Description
🚨 We’re Hiring: 24/7 NOC Shift Lead
đź“Ť Belfast (Newtonabbey) | đź’Ľ Permanent
We’re expanding a 24/7 Network Operations Command Centre in Belfast and are looking for an experienced NOC Shift Lead to play a key role in day-to-day operations. This is a newly created role offering real responsibility, visibility, and long-term growth.
If you’re a confident people leader who thrives in fast-paced, incident-driven environments, this could be the perfect next step.
🔧 What you’ll be doing
As the on-shift lead, you’ll ensure smooth service delivery, strong SLA performance, and effective incident management:
* Lead and coordinate NOC engineers during your shift
* Allocate work and ensure tasks are handled by the appropriate teams
* Coordinate and manage major incidents and escalations
* Monitor service quality, SLAs, and operational performance
* Act as the primary point of contact during incidents
* Provide guidance and operational support to engineers
* Manage clear handovers between shifts
* Oversee team members based across multiple locations
👤 What we’re looking for
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