Credit Control Team Leader Collections
?? Northampton | ? 36 hrs/week | £ 36-38k+ Bonus & Benefits
Do you have the leadership skills to keep a credit control team motivated, compliant, and smashing targets all while keeping customers happy?
Were on the hunt for aCredit Control Team Leaderwho can juggle coaching, quality checking, escalated calls, and a bit of problem-solving wizardry.
What youll be doing (apart from being awesome):
* Leading and inspiring a credit control/admin team to deliver great results and even greater customer outcomes
* Coaching, mentoring, and making sure everyone has the skills to shine
* Keeping workloads on track and service levels in check
* Making fair and compliant decisions with customers in arrears, giving them the right support
* Handling those can I speak to your manager moments with professionalism and a smile
* Spotting gaps in processes and suggesting better ways of doing things
* Using reports and data to boost performance and outcomes
What wed love to see from you:
1. Previous people management experience (credit control or collections a bonus)
2. A cool head and great communication skills whether its customers, team membe...