Job Role – Service Advisor
Location – Ipswich, Suffolk
Salary – £23,000 basic, £36,000 OTE + Company Benefits
Introduction
I am working with an ambitious commercial dealership in Ipswich, Suffolk, seeking a Vehicle Service Advisor to join their friendly team. Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world-class customer service? If the answer is YES, I’d like to hear from you!
Candidate Profile
The successful candidate will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly environment and will work with one of the most prestigious brands in the market. This role offers a brilliant career path within the Automotive sector, with full manufacturer training and opportunities for progression.
Career Progression
Potential career advancement includes roles such as Service Team Leader, Service Manager, or Aftersales Manager. This can be a truly rewarding career path for the right candidate.
Role Responsibilities
* Meeting and greeting customers courteously
* Booking vehicles for Service, MOT, repairs
* Advising customers on work required and costs
* Arranging vehicle collection
* Coordinating with the workshop to track vehicle progress and ensure timely completion
* Applying a positive sales approach for upselling
* Maintaining product knowledge through manufacturer-led training
Key Skills
The ideal Service Advisor will be outgoing, enthusiastic, and motivated, with excellent people skills to ensure the highest level of customer care and satisfaction. The role requires providing top-tier front-of-house service to customers at the Service Centre.
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