Technical Sales Support Engineer (Mechanical Bias)
Location: Milton Keynes (office-based)
Contract: Permanent, Full-time (37.5 hours per week)
Hours: Mon-Thu 08:30-16:45, Fri 08:30-15:30
About the Company Our client is a global leader in automation and fluid control solutions, supplying innovative technologies across multiple industries including automotive, food & beverage, packaging, and life sciences. Their UK headquarters in Milton Keynes houses design, manufacturing, training, and customer support facilities.
The Role
We are seeking a Technical Sales Support Engineer (Mechanical Bias) to provide expert support to customers and the external sales team on technical matters. This varied and rewarding role will involve working with a broad range of products, with a particular focus on pneumatic automation and thermo temperature control systems.
You'll play a key role in supporting sales growth through training, technical problem-solving, and proactive promotion of both new and existing products.
Key responsibilities include:
* Providing technical support to customers and colleagues via phone and email
* Processing requests for special product variations
* Analysing and reporting on customer product returns
* Supporting new product development proposals
* Conducting market and competitor analysis
* Assisting the sales team with customer visits and application development
* Managing product lifecycle, including training, introductions, and product replacements
The Person
We're looking for a methodical and solutions-focused engineer who enjoys tackling challenges and communicating technical information with clarity.
Essential skills and experience:
* Degree, HNC or HND in Mechanical Engineering (or related discipline)
* Experience in an engineering environment, with hands-on diagnostic/testing skills
* Strong communication skills (telephone, email, presentations, webinars)
* Organised, logical, and able to manage multiple projects effectively
* Confident in presenting and explaining technical subjects
Desirable experience:
* Automation systems or system design knowledge
* Previous experience in technical sales support or applications engineering
What's on Offer
* Competitive salary (£35K-£40K + benefits package, including:
o Private medical cover
o Life assurance
o Retail discounts
o 25 days holiday + holiday trading scheme
* Extensive training and professional development opportunities
* A supportive, diverse, and inclusive culture with a commitment to sustainability
WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.
WR is acting as an Employment Agency in relation to this vacancy.
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